Cable Internet Experts Terms and Conditions
Welcome to Cable Internet Experts! We’re delighted to provide you with our high-quality services. Please take a moment to review the following terms and conditions carefully.
1. Subscription Agreement:
By subscribing to Cable Internet Experts services, you agree to be bound by the terms outlined in your Residential Services Subscription Agreement, Service Order, Acceptable Use Policy, and these Terms of Service.
2. Billing & Payment:
– Initial charges for your first month’s service and any installation or equipment fees are due at the time of installation.
– Subsequent monthly service charges will be billed in advance.
– Additional charges, such as pay-per-view movies, international calling, and extra services, will be billed in the following cycle.
– Your bill will include recurring service charges, additional fees, taxes, and surcharges.
– To avoid late fees, ensure that all billed charges are paid in full by the due date.
– Report any billing errors promptly.
– Disputed charges must be reported in writing within 90 days of the bill date.
– Failure to pay undisputed balances may result in account termination.
3. Equipment:
– All equipment provided by Cable Internet Experts remains our property.
– Equipment must be returned upon service termination or relocation.
– Failure to return equipment may result in additional charges.
4. Adult at Home Policy:
– Installation and service work require the presence of a responsible adult (18 years or older) in the home.
5. Equipment Repair:
– Cable Internet Experts will repair or replace equipment at no charge unless damage is due to negligence or fault.
6. Disconnection:
– You may request service disconnection at any time.
– Early termination fees may apply if service is disconnected before the end of the contract term.
7. Moving Services:
– Notify us at least 30 days before your move to transfer services.
– Some fees and restrictions may apply to service transfers.
8. Network Changes:
– We may temporarily suspend or interrupt service for necessary network changes, with advance notice when possible.
9. Phone Service:
– Cable Internet Experts offers various calling plans with additional features available for extra charges.
– Rates and fees are subject to change.
– Contact us for current offerings.
10. Seasonal Service:
– Seasonal Service allows temporary suspension of phone service without losing your number.
– Activation and deactivation can be done online or by contacting customer service.
11. Emergency 911 Access:
– Cable Internet Experts Phone service may not operate during power outages.
– Customers are responsible for ensuring compatibility with home monitoring systems.
12. National Do Not Call List:
– You can add or remove your number from the National Do Not Call List online or by phone.
13. Home Wiring:
– Customers have options regarding the maintenance and repair of home wiring.
– Proper installation and materials are essential to maintain signal quality.
14. Products, Services, and Pricing:
– Programming choices, prices, and terms are available upon request or online.
15. Instructions and Service Information:
– Instructions for using cable services are provided at installation and available online.
16. Pricing and Service Changes:
– Customers will be notified 30 days in advance of any price or service changes.
17. Complaint Procedures:
– Contact customer service with any service, billing, or term-related complaints.
18. Maintenance and Service Interruptions:
– Scheduled maintenance may cause temporary service interruptions.
– Customers will be informed of service outages exceeding two hours.
19. Sports Blackouts:
– Professional sporting events may be subject to blackouts per league rules.
20. Cable Service Theft:
– Unauthorized cable hookups are prohibited and may result in fines or imprisonment.
21. Internet Service Performance Measures Testing:
– Cable Internet Experts may periodically test internet connections as required by the FCC.
22. Conduct:
– Respectful conduct is expected from customers and representatives.
– Cable Internet Experts reserves the right to suspend service for abusive or threatening behavior.
By using Cable Internet Experts services, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact our customer service team. Thank you for choosing Cable Internet Experts!